Privacy Policy (TwerkGen)

Overview

Welcome to TwerkGen (https://twerkvideogenerator.online/). We value your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the Service.

Information We Collect

To provide and improve the Service, we may collect:

Account Information: e.g., name, email, or basic data from third‑party sign‑in.
Usage Data: interaction events, feature usage, generation records, and queue status.
Device and Technical Info: browser type, OS, device identifiers, language, and network details for compatibility and performance.
Cookies and Similar Technologies: used for session, preferences, and analytics (see “Cookies and Tracking”).
Uploaded Assets and Outputs: photos you upload, generated videos, and necessary metadata (e.g., size, format, timestamps) to deliver and support the Service.
Payment and Billing: necessary data processed by payment providers (e.g., card info, billing address, order history).
Support Communications: tickets, emails, and troubleshooting‑related records.

How We Use Information

We use information to:

Provide and maintain the Service (generation, rendering, storage, download/sharing)
Authenticate accounts, offer support, and troubleshoot
Ensure security and compliance (anti‑fraud, abuse detection, access control, audits)
Improve the product and perform analytics (feature optimization, experience improvements, performance monitoring)
Send service‑related notifications (e.g., completion alerts, material changes)
Comply with legal obligations and exercise/defend legal rights

Legal Bases for Processing

In applicable jurisdictions (e.g., EU/UK), we process personal data based on contract performance, consent, legitimate interests (e.g., safety and product improvement), and legal obligations.

Data Retention and Deletion

We prioritize privacy and minimize retention of assets and outputs. You can delete content immediately after generation. For convenience of download/sharing, the system may briefly retain/cache content and performs periodic automatic cleanup. In specific cases (e.g., compliance, audit, dispute resolution), we may retain records for required periods.

We do not sell your personal data. To operate the Service, we may share data with trusted partners as necessary, including:

Hosting and cloud storage providers
Payment processors and anti‑fraud services
Analytics and logging services
Email/message delivery services
AI technology providers involved in generation pipelines

These partners access data only as needed to perform their functions and are bound by contracts and confidentiality. We may also disclose information when required by law or to protect rights.

Cookies and Tracking

We use cookies and similar technologies to:

Maintain sessions and core site functionality
Remember preferences and language choices
Perform anonymized statistics and performance analysis

You may disable cookies in your browser, but some features may not work properly.

Security

We implement reasonable technical and organizational measures (e.g., access control, encryption, separation of privileges) to protect information. No Internet service is absolutely secure; you accept related risks.

Children’s Privacy

The Service is for adults 18+ only. We do not knowingly collect personal information from minors. If discovered, we will delete and suspend accounts.

International Transfers

Your information may be transferred and processed across countries/regions. We take reasonable compliance measures under applicable laws.

Your Rights

Subject to applicable laws, you may request to access, rectify, delete, restrict, or export your personal data and may withdraw consent at any time. Exercising rights may require identity verification and is subject to legal/technical limits.

Updates to This Policy

We may update this Policy from time to time. Updates take effect upon posting on the website. Continued use signifies acceptance.

Contact Us

For privacy or data questions, contact: support@twerkvideogenerator.online